Terms and Conditions

Terms and Conditions

1. Scope of Application

1.1 The general terms and conditions apply to contracts for the rental of vacation apartments for accommodation purposes as well as all other services and deliveries provided by the Lessor for the Lessee.

1.2 Subletting or re-letting of the vacation home provided as well as its use for other than residential purposes shall require the prior written consent of the Lessor.


2. Booking/Booking Confirmation

Bookings for the vacation apartments are made via the booking program on the website. The reservation for the vacation apartment is legally binding upon completion of the booking process and receipt of the booking confirmation or after payment has been made. With the booking the Lessee agrees with the general terms and conditions as well as the house rules of the Lessor.


3. Terms of Payment

The deposit in the amount of 20% of the total amount is to be paid within 7 days after the booking to the account of the Lessor or by Paypal. The balance is to be transferred or paid by Paypal no later than 14 days before arrival. If there are less than 14 days between the booking day and the beginning of the rental period, the total amount is to be paid immediately.

In case of late payment, the lessee will first receive a payment reminder. For each subsequent reminder after default, 15.00 Euro reminder fees will be charged. Transaction fees (e.g. bank transfer from abroad) are to be paid by the Lessee. Only payments by bank transfer or Paypal are accepted. Payment by EC or credit cards or checks are not accepted.

All prices include the statutory sales tax.


4. Arrival/Departure

The apartment is available on the day of arrival after 03:00 p.m. or by arrangement. The keys are handed over via a key safe. On the day of departure, the apartment must be vacated by 11:00 a.m. or by arrangement. The Lessor reserves the right to charge a late departure of more than 60 minutes accordingly.


5. Stay

5.1 The use of the vacation apartment is reserved for the lessees notified to the Lessor at the time of booking. Changes in the number of persons must be discussed with the Lessor before arrival and may not exceed the maximum number of persons allowed per apartment. Subletting and transfer of the apartment to third parties is not allowed. The rental contract may not be passed on to third parties.

5.2 In case of violations of the terms and conditions or the house rules, the Lessor is entitled to terminate the lease immediately and without notice. There is no legal claim to repayment of the rent or compensation.


6. Material Condition

The vacation apartment is handed over by the Lessor in a clean condition. Should defects exist or occur during the rental period, the Lessor must be informed immediately. The Lessee is liable for any damage caused by him to the rental object as well as the inventory. In case of loss of the keys, the lessor reserves the right to replace the locking system and to charge the lessee for the costs incurred.

The inventory is to be treated appropriately and is only intended to remain in the vacation apartments. The moving of furnishings, especially beds, is prohibited. In case of use of the vacation apartment contrary to the contract, such as subletting, overcrowding, disturbance of the peace of the house as well as non-payment of the full rent, the contract can be terminated without notice by the Lessor. In this case, any payments already made by the Lessee remain with the Lessor.

If the Lessee wants to claim for a possible damage settlement his liability insurance, this is to be informed to the Lessor under mention of name and address, as well as the insurance number of the insurance.


7. Pets

The accommodation of pets of any kind is prohibited. In case of disregard, the Lessor reserves the right to terminate the rental contract without notice and to have a professional cleaning carried out at the expense of the Lessee.


8. Travel Resignation / Cancellation

If the Lessee cancels (terminates) the contract before the start of the rental period without naming a new Lessee who will enter into the contract under the same conditions, the following pro rata rents (excluding final cleaning) are payable:


-up to 49 days before the beginning of the rental period: 10 % of the rental price

-up to 35 days before the beginning of the rental period: 30 % of the rental price

-up to 21 days before the beginning of the rental period: 60 % of the rental price

-up to 14 days before the beginning of the rental period: 90 % of the rental price

otherwise (later than 14 days before the beginning of the rental period) 100 % of the rental price. 

If the Lessee cancels the stay prematurely, he remains obliged to pay the full rental price.

Cancellation or termination can only be made in writing. The day of receipt of the declaration by the Lessor is decisive.


9. Cancellation by the Lessor

The Lessor reserves the right to withdraw from the rental contract in cases of force majeure or other unforeseeable circumstances that make the fulfillment of the rental contract impossible. In this case the liability is limited to the refund of the rental price. In the case of justified withdrawal, the renter has no claim for damages. Liability for travel and hotel expenses is excluded.


10 Liability of the Lessor

The lessor is liable within the scope of the duty of care of a prudent businessman for the proper provision of the rental object. A liability for possible failures or disturbances in water or power supply as well as events and consequences due to force majeure are hereby excluded. The Lessor is only liable for things brought in by the lessee within the framework of the legal provisions.


11. Use of WiFi

11.1 The Lessor maintains an Internet access via WIFI in his vacation property. The access information can be found in the information folders that are available in the apartments. He allows the Lessee for the duration of his stay in the rental property a shared use of the WIFI access.

11.2 If the Lessor becomes aware of the illegal use of the WIFI access (file sharing, streaming, pornography or similar) by the Lessee, he will immediately exclude the joint use of the Lessee and inform the authorities about the abuse.

11.3 The Lessor shall not be liable to the Lessee for disturbances of the WIFI access. The Lessor is entitled to restrict the scope of use of the Lessee’s WIFI access at any time.

11.4 The Lessor assumes no liability for any damage (malware or similar) caused by the use of the WIFI access. The Lessee shall independently ensure the security of his/her/their data.

11.5 If the Lessee uses paid services or the like via WIFI, he assumes the costs incurred in full.


12. In the Apartment

12.1 Smoking in the entire house is prohibited.

12.2 The heaters are to be turned off while the windows are open. While the air conditioner is running in the attic, the windows and the glass door are to be kept closed. This protects the environment and reduces costs.

12.3 Consideration must be shown to the people in the house and in the neighborhood. Therefore, parties, loud music and other noisy sounds are not allowed. Quietness is also to be kept in the stairwell. Attention is to be paid to room volume.

12.4 The installation and/or attachment of materials for decoration or the like is not permitted in the vacation apartment. The lessee shall be solely liable for any decoration or the like that is nevertheless installed and/or attached and shall indemnify the Lessor against any claims of third parties. He is also obliged to compensate for damages caused by the installation or attachment of decorations or the like.

12.5 The Lessor has the right of access to the vacation apartment at any time, especially in case of imminent danger. When exercising the right of access, reasonable consideration shall be given to the lessee’s legitimate interests. The Lessor will inform the lessee about the exercise of the right of access in advance, unless this is not reasonable or impossible for him under the circumstances of the individual case.


13. Written Form

Agreements deviating from the terms and conditions must be in writing. Verbal agreements have not been made.


14. Severability Clause

Should one or more provisions of these terms and conditions become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose pursued by the invalid provision.


Heidelberg, 20.09.2021