{"id":19341,"date":"2021-10-20T07:19:42","date_gmt":"2021-10-20T05:19:42","guid":{"rendered":"https:\/\/heidelberg.house\/?page_id=19341"},"modified":"2025-03-31T16:14:39","modified_gmt":"2025-03-31T14:14:39","slug":"contact","status":"publish","type":"page","link":"https:\/\/heidelberg.house\/en\/contact\/","title":{"rendered":"Help &#038; Contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"19341\" class=\"elementor elementor-19341 elementor-66\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c6ff5bb elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"7c6ff5bb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91f9f2b\" data-id=\"91f9f2b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32575fce elementor-widget elementor-widget-spacer\" data-id=\"32575fce\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b83b3ee elementor-view-default elementor-position-top elementor-invisible elementor-widget elementor-widget-themo-header\" data-id=\"b83b3ee\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h1 class=\"elementor-icon-box-title\">\n                        HELP &amp; CONTACT                    <\/h1>\n                                        <p class=\"elementor-icon-box-description\"><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd2cb7f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd2cb7f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77c6e91\" data-id=\"77c6e91\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d98b059 elementor-widget elementor-widget-spacer\" data-id=\"d98b059\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf03727 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf03727\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9ee5efe\" data-id=\"9ee5efe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e169349 elementor-widget elementor-widget-text-editor\" data-id=\"e169349\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On this page we have compiled useful information for you to have a pleasant stay with us. You will find our address, contact options and answers to frequently asked questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-118a343f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"118a343f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-64b5a875\" data-id=\"64b5a875\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1120c7b5 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-service-block\" data-id=\"1120c7b5\" data-element_type=\"widget\" data-widget_type=\"themo-service-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"th-service-block-w\">\n            <div class=\"elementor-icon-box-wrapper th-show-icon\">\n                                    <div class=\"elementor-icon-box-icon th-icon-size-xl\">\n                        <a class=\"elementor-icon \" href=\"#map\">\n                            <i aria-hidden=\"true\" class=\"fasth-trip travelpack-trifolded-map-route\"><\/i>                        <\/a>\n                    <\/div>\n                                <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        <a href=\"#map\">MAPS<\/a>\n                    <\/h4>\n                    <p class=\"elementor-icon-box-description\">See the location of the Heidelberg House on a map.<\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-11de9358\" data-id=\"11de9358\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-170806a1 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-service-block\" data-id=\"170806a1\" data-element_type=\"widget\" data-widget_type=\"themo-service-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"th-service-block-w\">\n            <div class=\"elementor-icon-box-wrapper th-show-icon\">\n                                    <div class=\"elementor-icon-box-icon th-icon-size-xl\">\n                        <a class=\"elementor-icon \" href=\"#contact\">\n                            <i aria-hidden=\"true\" class=\"th-linea icon th-linea icon-basic-message-multiple\"><\/i>                        <\/a>\n                    <\/div>\n                                <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        <a href=\"#contact\">CONTACT<\/a>\n                    <\/h4>\n                    <p class=\"elementor-icon-box-description\">Contact us via e-mail or the contact form.<\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-36bfe733\" data-id=\"36bfe733\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fcc8ab6 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-service-block\" data-id=\"2fcc8ab6\" data-element_type=\"widget\" data-widget_type=\"themo-service-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"th-service-block-w\">\n            <div class=\"elementor-icon-box-wrapper th-show-icon\">\n                                    <div class=\"elementor-icon-box-icon th-icon-size-xl\">\n                        <a class=\"elementor-icon \" href=\"#faq\">\n                            <i aria-hidden=\"true\" class=\"th-linea icon th-linea icon-arrows-question\"><\/i>                        <\/a>\n                    <\/div>\n                                <div class=\"elementor-icon-box-content\">\n                    <h4 class=\"elementor-icon-box-title\">\n                        <a href=\"#faq\">FAQ<\/a>\n                    <\/h4>\n                    <p class=\"elementor-icon-box-description\">Our answers to frequently asked questions.<\/p>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7445c69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7445c69\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fe69e08\" data-id=\"fe69e08\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18ae988 elementor-widget elementor-widget-spacer\" data-id=\"18ae988\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42a0ce4b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"42a0ce4b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70ea8222\" data-id=\"70ea8222\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6b81a4 elementor-widget elementor-widget-menu-anchor\" data-id=\"f6b81a4\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"map\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93dc200 elementor-widget elementor-widget-themo-google-maps\" data-id=\"93dc200\" data-element_type=\"widget\" data-widget_type=\"themo-google-maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"container th-gmap-wrap\">\n            <div class=\"map-info\">\n                <h3 class=\"th-map-title\">HEIDELBERG HOUSE<\/h3>\n                <div class='th-gmap-address'><p>Apothekergasse 5<br \/>\n69117 Heidelberg<\/p>\n<\/div>\n                \n                                <div class=\"th-gmap-links\">\n                                            <a href=\"mailto:hello@heidelberg.house\">E-Mail schreiben<\/a>\n                    \n                                    <\/div>\n                \n            <\/div>\n        <\/div>\n\n\t\t<div class=\"th-map\" id=\"th-map-1\" data-map-latitude=\"49.399120\" data-map-longitude=\"8.678560\" data-map-zoom=\"13\" data-map-scroll=\"false\" data-map-style=''><\/div>\n\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-421d1d53 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"421d1d53\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fa04c87\" data-id=\"3fa04c87\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-596725c elementor-widget elementor-widget-menu-anchor\" data-id=\"596725c\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"contact\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-369c7592 elementor-widget elementor-widget-spacer\" data-id=\"369c7592\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2887508a elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"2887508a\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper th-show-icon\">\n                            <div class=\"elementor-icon-box-icon th-icon-size-md\">\n                    <span class=\"elementor-icon \">\n                        <i aria-hidden=\"true\" class=\"th-linea icon th-linea icon-basic-message-multiple\"><\/i>                    <\/span>\n                <\/div>\n                                <div class=\"elementor-icon-box-content\">\n                    <h2 class=\"elementor-icon-box-title\">\n                        WRITE US                    <\/h2>\n                                            <span class=\"th-header-divider\"><\/span>\n                                        <p class=\"elementor-icon-box-description\">Please feel free to contact us with your request. We will take care of your message as soon as possible.<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-22f69702 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22f69702\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ea67d01\" data-id=\"ea67d01\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c1fba38 elementor-widget elementor-widget-themo-formidable-form\" data-id=\"7c1fba38\" data-element_type=\"widget\" data-widget_type=\"themo-formidable-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"th-fo-form  th-centered th-form-stacked  th-btn-form btn-standard-primary-form\"><div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_3_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form \" id=\"form_contact3\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"3\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_3\" id=\"frm_hide_fields_3\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"contact3\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_3\" name=\"frm_submit_entry_3\" value=\"4ed01d59f8\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/19341\" \/><div id=\"frm_field_9_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_full\">\r\n    <label for=\"field_xipbjr3\" class=\"frm_primary_label\">Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_xipbjr3\" name=\"item_meta[9]\" value=\"\"  placeholder=\"Name\" data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Name ist ung\u00fcltig\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_10_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_full\">\r\n    <label for=\"field_jaehy83\" class=\"frm_primary_label\">Email-Adresse\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_jaehy83\" name=\"item_meta[10]\" value=\"\"  placeholder=\"Email-Adresse\" data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Email ist ung\u00fcltig\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_11_container\" class=\"frm_form_field form-field  frm_none_container frm_full\">\r\n    <label for=\"field_cqpguu3\" class=\"frm_primary_label\">Telefon\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_cqpguu3\" name=\"item_meta[11]\" value=\"\"  placeholder=\"Telefon\" data-invmsg=\"Phone ist ung\u00fcltig\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_12_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_full\">\r\n    <label for=\"field_w7ueyk3\" class=\"frm_primary_label\">Betreff\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_w7ueyk3\" name=\"item_meta[12]\" value=\"\"  placeholder=\"Betreff\" data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Subject ist ung\u00fcltig\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_13_container\" class=\"frm_form_field form-field  frm_required_field frm_none_container frm_full\">\r\n    <label for=\"field_kggkvh3\" class=\"frm_primary_label\">Nachricht\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[13]\" id=\"field_kggkvh3\" rows=\"5\"  placeholder=\"Message\" data-reqmsg=\"Dieses Feld darf nicht leer sein.\" aria-required=\"true\" data-invmsg=\"Nachricht is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_39_container\" class=\"frm_form_field form-field  frm_none_container\">\n    <label for=\"g-recaptcha-response\" id=\"field_objsq_label\" class=\"frm_primary_label\">Bitte aktivieren Sie die Checkbox, wenn Sie kein Roboter sind\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\n    <\/label>\n    <div  id=\"field_objsq\" class=\"frm-g-recaptcha\" data-sitekey=\"6LdJC8wgAAAAACCrmQJ7KLG6lc7S4y0FW1Gx21ac\" data-size=\"invisible\" data-theme=\"light\"><\/div>\n    \n    \n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t\t<div class=\"frm__667281767ebe2\">\n\t\t\t\t<label for=\"frm_email_3\" >\n\t\t\t\t\tIf you are human, leave this field blank.\t\t\t\t<\/label>\n\t\t\t\t<input  id=\"frm_email_3\" type=\"text\" class=\"frm_verify\" name=\"frm__667281767ebe2\" value=\"\" autocomplete=\"off\"  \/>\n\t\t\t<\/div>\n\t\t<div class=\"frm_submit\">\r\n\r\n<input type=\"submit\" value=\"Abschicken\"  \/>\r\n<img decoding=\"async\" class=\"frm_ajax_loading\" src=\"https:\/\/heidelberg.house\/wp-content\/plugins\/formidable\/images\/ajax_loader.gif\" alt=\"Sending\" style=\"visibility:hidden;\" \/>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n<\/div>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ec02e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ec02e0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-522b228\" data-id=\"522b228\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f38f9ee elementor-widget elementor-widget-spacer\" data-id=\"f38f9ee\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d24eeb9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d24eeb9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-194bf240\" data-id=\"194bf240\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba10302 elementor-widget elementor-widget-menu-anchor\" data-id=\"ba10302\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"faq\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36cb5d23 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"36cb5d23\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper th-show-icon\">\n                            <div class=\"elementor-icon-box-icon th-icon-size-md\">\n                    <span class=\"elementor-icon \">\n                        <i aria-hidden=\"true\" class=\"th-linea icon th-linea icon-arrows-question\"><\/i>                    <\/span>\n                <\/div>\n                                <div class=\"elementor-icon-box-content\">\n                    <h2 class=\"elementor-icon-box-title\">\n                        FREQUENTLY ASKED QUESTIONS                    <\/h2>\n                                        <p class=\"elementor-icon-box-description\"><\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd3437d elementor-widget elementor-widget-spacer\" data-id=\"cd3437d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3372e79 elementor-widget elementor-widget-themo-itinerary\" data-id=\"3372e79\" data-element_type=\"widget\" data-widget_type=\"themo-itinerary.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"th-itinerary th-itin-med th-itin-center\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-active\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>What is the minimum number of nights to book (minimum rental period)?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\t4 nights\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>What is the maximum time I can book an apartment?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tYou can stay up to 2 months. So-called &#8220;temporary living&#8221; is possible with us.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>What is the difference between a vacation apartment and temporary living?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tThe length of stay and the price (cheaper for a longer stay).\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Is the rent reduced for a long-term stay?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tYes, if you stay for more than 2 months, the rental price will be cheaper. Please contact us and we will be happy to make you an offer.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Which (additional) costs are included in the rent?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tThe following additional costs are included in the rental price: Heating, electricity, water, sewage, garbage, internet, taxes. If you register through the Residents&#8217; Registration Office (for stays longer than 6 weeks), you must register yourself with the GEZ and pay the fee.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>For what reasons do guests stay in these apartments?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tOur guests are tourists, business people, seminar participants, university professors, doctoral students, people visiting relatives in Heidelberg, patients undergoing treatment in Heidelberg, etc.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>How do I cancel a booking and get a refund?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tLet us know your cancellation request by email. You will receive your refund in relation to our cancellation policy.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>What means of payment are accepted?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tBank transfer and Paypal.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>How do I change a booking?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tWrite to us by email and we will check your change request.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Do I have to clean the apartment at the end of the rental period?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tNo, you only must take away the garbage and leave the apartment tidy.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Can I bring a pet, e.g. a dog?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tNo, unfortunately not.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Do you provide a cot and a high chair?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tYes, on request we provide a cot and a high chair for you.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Do I have to bring bed linen, towels, dish towels?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tNo, we provide bed linen and towels.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Is there a hair dryer, ironing board, iron?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tYes.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Can I get an invoice with input tax?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tYes, we will issue an invoice with 7% VAT upon request.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>What is the procedure of handing over the keys?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tYou will receive 2 codes from us by email a few days before your arrival. One for the front door and one for the apartment key.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Can I arrive late in the evening or at night?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tYes, since you will receive 2 codes to let yourself in, you can also arrive at night.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Is there WIFI in the apartment?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tYes.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Is smoking allowed in the apartment?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tNo.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Is the apartment suitable for people with allergies?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tYes, for the most part. Most of our apartments are furnished in an allergy-friendly way and have, for example, no carpeting but tiles or parquet flooring. In addition, we provide an air purifier recommended for asthmatics and people with allergy with special technology to eliminate fine dust, mold, bacteria, mite allergens, pollen and many other pathogens.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"th-itin-single th-itin-inactive\">\n\t\t\t\t\t<i class=\"th-itin-icon fa fa-circle-o\"><\/i>\n\t\t\t\t\t<div class=\"th-itin-title\">\n\t\t\t\t\t\t<span>Where can I park my car?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"th-itin-content\">\n\t\t\t\t\t\tThe apartment is in the Old Town and there are 3 public parking garages very close by: \n\nKornmarkt (2-minute\u2019s walk from the apartment).\nhttp:\/\/parken.heidelberg.de\/static\/asset\/parking\/pdf\/p12_kornmarkt-schloss.pdf\n\nKarlsplatz\/Rathaus- Karlsplatz (5-minute\u2019s walk from the apartment)\nhttp:\/\/parken.heidelberg.de\/static\/asset\/parking\/pdf\/p13_karlsplatz-rathaus.pdf\n\nParking garage Unibibliothek &#8211; Sandgasse (5-minute\u2019s walk from the apartment)\nhttp:\/\/parken.heidelberg.de\/static\/asset\/parking\/pdf\/p11_unibibliothek.pdf \n\nFree parking (but not within walking distance):\nNeuer Messplatz &#8211; 3 km from the apartment, reachable by bus.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fa226ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fa226ec\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-371108b\" data-id=\"371108b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-498a0a6 elementor-widget elementor-widget-themo-call-to-action\" data-id=\"498a0a6\" data-element_type=\"widget\" data-widget_type=\"themo-call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"th-cta\">\n\t\t\t\t\t        <div class=\"th-cta-text\">\n\t\t            <span>Feel free to check apartment availabilites in our Heidelberg House or learn more about us.<\/span>\n\t\t        <\/div>\n\t\t    \n                        <div class=\"th-cta-btn\">\n\n                                    <a class=\"btn-1 btn th-btn btn-ghost-light\" href=\"https:\/\/heidelberg.house\/en\/apartments\/\" target=\"_blank\">\n                                                    Check availability                                            <\/a>\n                \n                                    <a class=\"btn-2 btn th-btn btn-standard-primary\" href=\"https:\/\/heidelberg.house\/en\/about\/\">\n                                                    About us                                            <\/a>\n                            <\/div>\n            \t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>HELP &amp; CONTACT On this page we have compiled useful information for you to have a pleasant stay with us. You will find our address, contact options and answers to frequently asked questions. MAPS See the location of the Heidelberg &hellip; <a href=\"https:\/\/heidelberg.house\/en\/contact\/\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19341","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help &amp; Contact - Heidelberg House<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/heidelberg.house\/kontakt\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help &amp; Contact - Heidelberg House\" \/>\n<meta property=\"og:description\" content=\"HELP &amp; CONTACT On this page we have compiled useful information for you to have a pleasant stay with us. 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